ONEMORECRAFT

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What type of service are you providing?

We offer a combined service of web design and management. We design and handle the management for you. Our webmasters take care of all aspects, including updates, security, errors, and innovations on your behalf. 

I don't know anything, how do I start?

Choose a suitable theme and package for yourself, and then proceed to create an order right away. Your website will begin preparation within a short period (5-14 days), and the demo will be delivered to you. Subsequently, all updates and support will be provided by our team. You can manage changes on the site through the "Services" section.

What is included in the price? 

Domain name, hosting, certificate, privacy protection, design, and all other specified features are included in the fee. There are no hidden charges.

Yes, you can make your payments with Dollar.

You can make your payments monthly or annually in Turkish Lira or US Dollar using credit cards (Mastercard, Visa, AMEX, Discovery).

How can I request an update?

After logging into your account, updating your information is sufficient through the service section. For any other issues, suggestions, or feedback, you can contact us at any time through the support page on our website.

Is the Starter package sufficient on its own?

The Startup package is excellent for new beginnings! If you won't be actively creating content on your site and instead showcasing a corporate firm or a personal portfolio, this might be the ideal package for you. However, please note that its features may be limited compared to other packages. For more details, please check the packages section.

What is the admin panel? 

The admin panel is a user interface that allows you to log in to your website and add content (text, images, files). This feature is available only in Pro and Advanced package types. You cannot make changes to the established layout of the site (themes, plugins, code). For security reasons, you do not have access permission to FTP.

Can I cancel anytime I want?

We don't have a refund policy. However, don't worry! You can cancel your current subscription anytime without any penalty, before your next invoice arrives.  

Can I change my active package later on?

Certainly, all you need to do is to create a package change request through the service section. Your next invoice will be priced based on the package you requested. Please read the terms of use for more details.

How can I create an account?

You can start from customer login by clicking create a free account.

I forgot my password, what should I do?

Follow the I forgot my password steps from the customer login.

How can I update my membership information?

You can update your account settings from the "My Account" section and your service information from the "My Services" section anytime you wish.

When will my order be delivered?

Your order will be delivered within 5-14 days after it is confirmed.

How can I cancel my order?

hello@onemorecraft.com You can send an e-mail or use your support ticket.